A Major Milestone: Recognized by Gartner 🎉
Today, I’m thrilled to share that FunnelStory has been officially recognized in Gartner’s 2025 Hype Cycles, under a brand new category called Customer Intelligence Platform — or as we like to call it, Customer SuperIntelligence. We’ve been featured across three Hype Cycles including:
Hype Cycle for Revenue and Sales Technologies 2025
Hype Cycle for Enterprise Communication Services Sales and GTM 2025
It’s rare for an early-stage company to find itself in Gartner’s Hype Cycle, especially in the early stages of a brand-new category. But we’ve always believed that this space — where structured meets unstructured data in enterprise systems — is where the future lies.
Our customers have been dealing with fragmented, siloed information for far too long. FunnelStory brings deep contextual analysis to the data chaos, finally unlocking productivity and revenue insights that were previously buried. With two patents in the GTM space (which is a bit of a unicorn in itself), we’re pushing the boundaries of what’s possible.
Operational Profitability 🙌
This quarter, we hit another massive milestone — we earned more than we spent. Yes, you read that right. For the first time in our journey, FunnelStory became operationally profitable.
As any founder knows, this moment is hard-won. It’s a milestone we’ve been working toward for several quarters. We’ve been obsessive about aligning customer wins with a lean, sustainable cost structure. Our burn multiple kept improving, and that focus is now powering a healthy, scalable growth engine.
Recognized Among Giants 🏆
We kicked off this quarter with a recognition that frankly still gives me goosebumps. Winning By Design’s annual research named FunnelStory as the #1 AI Solution for Post-Sales — ahead of established players like Gainsight, Totango, and ChurnZero. To earn that title in just three years since we started this journey... it’s beyond what we dreamed.
When Arun, Preetam, and I started FunnelStory, we were driven by a simple but bold mission: To help customer success and revenue teams achieve 3X productivity, reduce surprise churn by over 90%, and cut cognitive workload across the enterprise by 50% — by combining structured and unstructured data in one intelligent platform.
Three years later, it's clear that the industry is beginning to believe in that mission too.
What’s Next?
We’re just getting started. The category is new, the potential is massive, and our commitment is stronger than ever.
If you're curious about how Customer SuperIntelligence can change your revenue and success strategy — or just want to chat about what we’re building — I’d love to hear from you. Drop me a message on LinkedIn or write to me at [email protected]. Here’s to building the future, – Alok
